Telstra offers to refund 42,000 customers for slow NBN

Telco’s move follows investigation by the consumer watchdog and an admission that it promised internet speeds it was not capable of deliveringTelstra has offered to refund 42,000 customers for slow national broadband network speeds, following an investigation by the consumer watchdog. The telco will offer remedies to those who purchased internet services through both Telstra and Belong brands between September 2015 and November this year after admitting it breached consumer law by promising NBN speeds that it was not capable of delivering.“All businesses have a responsibility to ensure that claims about the performance of their products or services are accurate,” the Australian Competition and Consumer Commission chairman, Rod Sims, said. Continue reading...

Telstra will compensate thousands of customers for broken NBN promises

Telstra will compensate its 42,000 of its unhappy customers following complaints over slow NBN speeds.

Wed 8 Nov 17 from Techradar

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